Privacy Policy

Introduction

 

This Privacy Policy explains what personal data (information) we may hold about you, how we may collect it, and how we may use and may share information about you during our management of your property (which forms part of a block of flats, mixed leasehold & freehold estate or freehold estate) and after it ends. We are required to notify you of this information under the General Data Protection Regulation.

 

Please ensure you read this notice (sometimes referred to as a “Privacy Policy”) and any other similar notice we may provide to you from time to time when we collect or process personal information about you. This Privacy Policy contains important information on who we are, how and why we may collect, store, use and share personal information, and your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.


 

1. Who We Are

 

Roches Noires Ventures Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

In this Privacy Policy, references to “we” or “us” means Roches Noires Venture Limited.


 

2. Data Protection Principles

 

We will comply with the data protection principles when gathering and using personal information, as set out in our GDPR data protection policy.


 

3. The Personal Information We Collected and Use: Information Collected By Us

 

In the course of the performance of our contract as managing agent for the development where you are a leaseholder/Freeholder/Tenant, we collect the following personal information when you provide it to us:

 

• Name, Contact Details, (Address, Property Address, Home, Work and Mobile telephone numbers, E-Mail Address, Mortgage details if applicable)

 

The provision of the above information is required from you to enable us to perform our contract as managing agent. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.


 

4. The Personal Information We Collect And Use: Information Collected From Other Sources

 

We also obtain personal information from other sources as follows:

 

• Name, Contact Details, (Address, Property Address, Home, work and Mobile telephone numbers, E-Mail Address, Mortgage details if applicable) from the Landlord, Residents Management Company, an external professional agent or the owner or the property.


 

5. How We Use Your Personal Information

 

We will typically collect and use this information for the following purposes:

 

• For the performance of a contract you have with our client and pursuant to which we are appointed as their agent.

 

• For the purposes of our legitimate interests or those of a third party, but only if these are not overridden by your interests, rights or freedoms.

 

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any material changes to information we collect or to the purposes for which we collect and process it.


 

6. Who We Share Your Personal Information With?

 

We routinely share the following categories of personal data: Name and Address

 

This personal information may be shared with the following recipients: The Client

 

This data sharing enables us to perform our contract as managing agent.

 

We will share personal information with law enforcement or other authorities if required by applicable law.

 

We will not share your personal information with any other third party.


 

7. Where Your Personal Information May Be Held

 

Information may be held at our offices and those of our group companies, and third-party agencies, service providers, representatives and agents as described above.

 

We have security measures in place to seek to ensure that there is appropriate security for information we hold including those measures detailed in our GDPR data protection policy.


 

8. How Long Your Personal Information Will Be Kept

 

We will hold your Name, Address and Contact Details for the duration of our management.


 

9. Reasons We Can Collect And Use Your Personal Information

 

We rely on “Contract” as the lawful basis on which we collect and use your personal data.


 

10. Your Rights

 

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

 

• fair processing of information and transparency over how we use your use personal information

 

• access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address

 

• require us to correct any mistakes in your information which we hold

 

• require the erasure of personal information concerning you in certain situations

 

• receive the personal information concerning you which you have provided to us, in a structured, commonly used & machine-readable format & have the right to transmit those data to a third party in certain situations

 

• object at any time to processing of personal information concerning you for direct marketing

 

• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

 

• object in certain other situations to our continued processing of your personal information

 

• otherwise restrict our processing of your personal information in certain circumstances

 

• claim compensation for damages caused by our breach of any data protection laws

 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

 

If you would like to exercise any of those rights, please:

 

• email or write to us at our office address.

 

• let us have enough information to identify you e.g. Full Name, Address and Property Address,

 

• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill) please write the word COPY across the document, and

 

• let us know the information to which your request relates, including reference numbers, if you have them


 

11. Keeping Your Personal Information Secure

 

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


 

12. How To Complain

 

We hope that we can resolve any query or concern you raise about our use of your information.

 

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or tel: [0303 123 1113].


 

13. Changes To This Privacy Policy

 

As we may need to update this Privacy Policy from time to time, we will update you if there are any significant changes, however please feel free to check this notice as you wish from time to time.


 

14. Do You Need Extra Help

 

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).”